EEF Venues takes the title for the second year running
In addition, EEF Venues’ Bristol venue, Engineers’ House, has been named No 1 Specialist Venue and Overall Venue for 2014.
This year’s results are based on 21,250 individual responses throughout 2014 from event planners across a pool of over 375 participating venues nationwide.
David Vaughton, director of venues for EEF Venues, said: ”These awards are an acknowledgement of our people, our performance, our investment in product and service and the relationships we hold with our customers. The credibility and brand recognition we gain from this award programme cannot be underestimated, particularly because of its transparent process as it is based entirely on direct customer feedback.
“This is a great motivational start to the year and we view it as an opportunity for increased confidence and further growth ahead.”
James Bland, director of the Hotels and Hospitality team at BDRC Continental, said:” Based entirely on genuine, verified customer feedback, these accolades reflect the cream of the nation’s meetings providers.”
EEF Venue’s three venues have also scooped gold standard accreditation in The VenueVerdict Gold Standard Accreditation Programme 2014, with an aggregate Net Promoter Score of 89.0 from customers, in comparison to a national average of just 54.2.
David Vaughton said: ”Customer service excellence drives this business so achieving these accolades endorses everything we stand for. Repeat bookings account for 70 per cent of business across our three venues so keeping our customers happy and satisfied is vital as it has a direct impact on our performance as a group. It is truly humbling that our efforts have been acknowledged in this way.”