Major industry awards for Woodland Grange
EEF Venues has been named ‘No 1 Small Group’ and ‘Best Value for Money Group’ in the VenueVerdict Awards 2013 – the only industry awards programme to be based entirely on the voice of the customer.
Venues and groups are benchmarked on a number of measures, and the groups recording the highest headline scores for the year are independently recognised as providing the best customer experience for meetings and events.
This year’s results are based on 22,000 individual responses from event planners across a pool of over 360 participating venues.
David Vaughton, director of venues for EEF Venues, said:”We couldn’t ask for a better start to 2014. To be recognised in this way is a fantastic endorsement of our teams who consistently exceed customers’ expectations across our three dedicated venues – Broadway House in Westminster, Engineers’ House in Bristol and Woodland Grange in Warwickshire.”
James Bland, client services director, BDRC, said:” Over the seven years that we have been running this programme, we have seen a consistent increase in quality standards from the many participating venues. Their participation in independent external accreditation is evidently repaid by closer customer relationships resulting from the better service they are able to provide. The awards are split into three groups; recognising the different operational challenges that face groups of different sizes.”
EEF Venue’s three venues have also scooped gold standard accreditation in The VenueVerdict Accreditation Programme, a comprehensive measure of service standards – again based entirely on the voice of the customer.
Administered by BDRC Continental, an independent third party market research agency, and judged by real customers over a 12 month period, the VenueVerdict Accreditation programme is completely unbiased and so a true reflection of customer satisfaction levels.
David Vaughton said:”Repeat bookings account for 70 per cent of business across our three venues so keeping our customers happy and satisfied is everything as it has a direct impact on our performance as a group. Retention and loyalty drive this business so it is truly humbling that our efforts have been acknowledged in this way.”