Garrett Thermal Systems
This Birmingham based subsidiary of Honeywell had a range of people on an internal Communications Group, drawn from all over its organisation. There was a tendency for meetings to be unstructured, taken quickly off the point and often causing conflict between individuals. This resulted in the group feeling they were unclear on the impact of its efforts, little action seemed to result and meetings began to drift.In addition, there has been recruitment for the first time for some years of young people on Modern Apprentice schemes. Each apprentice was allocated a mentor to oversee their learning whilst rotating through a range on internal placements. It was identified that some performance managers also required skills in coaching and mentoring skills.
Need
The HR Manager identified the need for training for the group on the following topics:
- Managing a meeting
- Listening and verbal communication skills
- Handling conflict assertively
The second need required training in the following areas:
- Coaching
- How people learn - learning styles
- Mentoring
Solution
Results
'Great - an excellent course that has led the group to agree procedures and ground rules at their next meeting. Decisions have now been made on how to go forward. I am very pleased with it!'
In addition, by pooling the training needs for the company, including those for individuals on open courses where the volumes of staff did not warrant a company specific solution, the client was offered a discounting structure based on volumes of delegate training days booked. This saved them.